HostGator Review: Pros & Cons of the Gator!
Although relatively fast, advanced users may find HostGator lacking features. However, if you are looking for a simple and easy to use web server, then HostGator may be the right service for you!
Incredibly fast page loading speed
99.9% uptime guaranteed
Super easy to use UI
Kickass site builder and installation with one click
Very responsive customer service
Free dedicated IP (business plan only)!
Up to 60% off Bitcatcha readers
Featured by HostGator:
Lack of special speed features
Incompetent customer service
Sell items while at the checkout
Only 2 data centers
Plans and Features of HostGator
9 reasons why HostGator is the best for you
1. Fast server response time
Considering they only have two data centers (both in the US, keep in mind), HostGator managed to perform very
well in Sao Paulo, Sydney and Japan, all in under 205ms of response time.
They worked fine in Singapore and London (222ms), but only slowed down by 717ms in Bangalore (if you are reading
this from India best post.
With an average of 190 ms worldwide, HostGator earned an A from us!
2. High blazing loading speed
With the exception of PHP7.1 and the built-in Apache-based content compression system, HostGator doesn’t have
much for them to do.
They don’t use SSD storage (only available with cloud hosting, boo!), No NGINX server setup or special caching
features like SuperGacher SiteGround … site load time is still very fast!
Cloud Hosting HostGator is one of the fastest and most reliable web hosting we have ever enjoyed (see our review
here), so there is a lot to be said when we say web hosting loading speed is almost on par with their cloud hosting. !
According to the test results, the upload speed of the shared hosting is only slightly lower than the upload speed of
our cloud program, which is damn surprising given that the cloud plan has an SSD, which increases the speed, pretty
much all the bells. and the whistles the world has to offer.
Also check the TTFB between the two test locations – the difference is negligible!
We are confident that with a little bit of optimization and effort, we can lower the loading speed further and squeeze
as much juice out of our HostGator Baby program as possible!
3. 99,9% guaranteed uptime!
The result can be significantly damaging to the site! It will make you lose potential sales and worse: it will cause your
website to drop in the Google rankings, which means losing all those icy clicks on the first page, which in turn will
make you LOSE MORE sales!
So yes, downtime is really a big no no in the industry so we’re pretty happy that HostGator’s plan has 99.9% uptime,
otherwise we’ll get a refund with 1 month of credit to use for your current subscription.
However, with HostGator’s reputations for solid uptime, we think we never need to use their modules. That said,
there are some warranty terms we’re not very happy with, but we’ll cover them later in the bugs section.
I don’t know why, but the UI on most web services out there looks like it was designed by someone in the 1970s who
decided to get down to business halfway through.
You have to click a thousand times to find ways to do something and the problem gets worse if you don’t know the
layout (that’s why we prefer cPanel – everything is where it should be!)
With their bright colors, they are the only ones to have a truly pleasing user interface and more: they have made it
really easy to navigate the customer login page!
Everything is intuitive, with all the important links and buttons in places that naturally draw attention, making the
whole experience as simple as possible.
This is particularly important for entrepreneurs, why? Because if you’re too busy figuring out which button is doing
what and where you’re going to do something, you’re wasting precious time not running your business, which means
you’re not making money!
With HostGator, you can easily browse your client’s login and get your site up and running in no time, thanks to their
5. Kickass Site Builder and 1 click on Installations
I think we can all agree that comfort and speed are essential for entrepreneurs when it comes to construction sites.
HostGator’s built-in webmaster manages to do both, so you can quickly choose a template, customize it, and get it up
and running in hours.
They have very nice themes and once you have chosen what you like, you can customize it with equipment, features,
search bars or whatever you want.
The whole process is quick and easy and it only took a few hours to set up our test page (we had to go back to
WordPress in stock for all the speed tests).
The downside is that website builders are usually not optimistic about speed, so that’s a supplement for convenience!
You can also enjoy one-click installation, making installing your favorite applications very fast and incredibly easy!
This will allow you to get your site up and running in no time so you can literally get started and increase your sales!
All you have to do is click on the program you want to select, select the folder you want to put it in and press the
install button – HostGator presets everything else for you!
6. Very responsive customer service
If you have ever noticed that something went wrong on your site without someone to help you, you will be grateful
for the very responsive and strong customer support team.
Our experience with HostGator Customer Service has been quite good overall. Through live chat we did not have to
wait more than 3 minutes to respond and since our problems were relatively small they managed to get our site back
on the internet in 15 minutes!
But at the moment it is not possible to submit tickets as they are clearly updating the ticket system, so we have to rely
entirely on their live chat or we have to call.
If you prefer not to talk to anyone, they also have a large archive of knowledge-based articles so you can try to solve
the problems you face yourself!
We are quite happy with our customer service so far, but have some concerns about how diligent they are in solving
more complex problems, which we will discuss in our shortcomings.
7. Unlimited resource!
They say the best things in life are free and we have to go with it. Some of the features that blew us away with shared
HostGator are free and immeasurable things. Here are some of our favorites:
Get it: You can host as many domains and email addresses as you want with HostGator! You no longer have to worry
about which domains should take precedence or pay extra for new email addresses. Very future proof!
You can also enjoy unlimited bandwidth and space, but this is limited to acceptable TOS usage policies. As long as
you are not abusing the system (for example, by keeping a copy of your backups on the system) or participating in a
peer-to-peer peer-to-peer registry, you should be fine.
Unlimited storage and bandwidth, free SSL, instant backup, unlimited email and more
8. Free dedicated IP
The business plan allows you to enjoy FREE dedicated IP and why the hell is it so important?
Well, if you have an e-commerce site you want to use dedicated IP and SSL to keep your customer data safe and
secure! It helps to build trust between your customers and your site, which is very important if you want to get repeat customers from them!
Most people have to pay for this service (SiteGround charges $ 30 per year for dedicated IP only!), So getting it for
free from HostGator’s business plan is HUGE!
Indeed, there are plenty of benefits that dedicated IP offers, but we will talk about them in another article in the near
Lack of special speed measures
While HostGator works pretty well on its own (it’s not easy to get an A + rating from us!), We wonder how much
better they could be if they had trouble including some speed information, such as NGINX settings servers or system
optimization with one click!
Right now, the only way to optimize and squeeze all the juice out of your server is to configure and install plugins
manually, which takes time and expertise, something that most business owners do not always have on hand.
2. Shady upbeat warranty
So they gave us 99% voltage insurance and are actually in line with their uptime which is no doubt very good.
What really happens when their voltage time drops below 99%? Do we get our 1 month credit as promised?
Hint: no one knows.
HostGator Shady availability guarantee
See, their terms of service state that even though we get a monthly credit on our packages if the voltage drops below
99.9%, there is a loan approval in the opinion of HostGator.
In other words, they can choose not to respect the responsibility if they feel like it.
While we understand that HostGator must protect itself against unscrupulous claims, its arbitrariness to approve
loans is very vague and makes their liability entirely questionable.
3. incompetent customer service
Okay, so they’ve earned a cookie score for actually answering, but we have serious doubts about their supporters’
ability to resolve serious issues.
Previous experience shows that their live aid is outsourced to India (like most EIG subsidiaries) and is usually quite
useless in solving real problems.
We are not the only ones who think the same, check out these screenshots below:
User Reviews of HostGator
At the time of writing, we are unable to send tickets as they are clearly updating their ticket system. We wanted to
call them but had to jump through obstacles to find their support phone numbers.
Really Hostgator, what are you doing?
4. Selling items in the box
This is another shady exercise that we are not very happy with.
When you are in town, the intuitive UI HostGator tries to trick you into buying all the by-products you do not really
Make sure you carefully review your options and uncheck the boxes for items you do not want or you pay more.
5. Only 2 data centers
Yes, you read that right: HostGator has only 2 data centers and they are both in the US. If you are in another country
and are considering buying a HostGator account, you may want to double check this screenshot to see if the response
time is fast enough for you.
What’s bad is that we can not choose which data center to use, HostGator automatically decides for us and we cant change.
Having only two data centers is not great, but letting your customers not choose which data center they want to host
is just not cool.
Yes, HostGator has international offices in Asia like Hostgator.in and HostGator.sg, but they are known for bad
services, so we really do not want to host them.
HostGator’s Plans & Features
HostGator’s shared accounts come in 3 wonderful sizes to suit everyone’s needs.
If you only want to host 1 page without web hosting without any problems, the puppy plan works fine, but personally
we think it’s best to start with the kids program. It costs just over extra dollars a month and you can host as many
domains as you want!
Of course, hopefully, you can always choose to upgrade to the business plan and enjoy all the exclusive services like
free SSL, dedicated IP and VoIP phone service.
As mentioned before, these little extras go a long way in making your online shopping site even more legitimate!
Again, you can choose the puppy cloud if you really want to cut costs, but you get so much more with the Baby cloud.
As with shared hosting plans, you also have the option to upgrade to the Business Cloud plan whenever you like.
Now these plans are completely different from local planning and cloud hosting plans as they are optimized for
WordPress and you are allowed to host up to 3 pages even with the business plan.
Verdict: Should I Host with HostGator?
We have to say that even though we feel good about HostGator, it does not make us feel good. They seem to target a
host-and-forget audience, a demographic that does not quite care about optimization and tweaks.
If you fall into this category, HostGator is really the perfect host for you! You do not have to worry about anything
else. They are very easy to use and intuitive – just install them, customize them and you’re good to go!
However, if you are the type who likes to tweak, fix and do whatever it takes to get the most out of your web hosting,
you might not like HostGator. We feel like they are trying to take as much control from us as possible so they can
make sure their systems run smoothly – as mentioned above, this is great for people who do not host the web, but if
you know what you’re doing, this seems pretty limiting. .
What they lack in functionality they make up for in use. Their UI is so intuitive and easy to use, I’m sure my
grandmother could create a simple page with HostGator.
In terms of speed, we have no complaints about the response time of the HostGator server. They are relatively fast,
as shown by the test results of our individual speed monitors.
However, we do not like that they have only 2 data centers (both located in the US) and they do not allow us to
choose which one to host.
Their need to hire qualified people in their support department (or perhaps not outsourced to India), but the credit
given where credit is due is very receptive.
Other than that, I think we’re pretty good with HostGator.